Returns Policy
Can I Return Something I’ve Purchased?
We offer exchanges or refunds on any item purchased from BROWEXPERTS within 14 days of receiving your parcel. All returned items must be in brand-new, unused condition, in their original packaging, and include all parts and accessories.
To initiate a return, please contact us at info@browexperts.com.au. Once your return is received and approved, you will receive a notification, and we will process your refund.
Please note that digital downloads are non-refundable for any reason. Refunds will only be issued to the original payment method used for the purchase.
Return Costs
All orders are shipped in brand-new, undamaged condition. If your item arrives damaged or is missing parts, please contact us within 7 days of receiving your parcel at info@browexperts.com.au. Include a photo of your invoice, the items received, and a description of the damage or missing items.
What Should I Do if the Item Arrives Damaged or There Are Missing Items?
All orders are shipped in brand-new, undamaged condition. If your item arrives damaged or is missing parts, please contact us within 7 days of receiving your parcel at info@browexperts.com.au. Include a photo of your invoice, the items received, and a description of the damage or missing items.
